Product release lifecycle
Rapid growth created a high churn release model that traded quality for speed and wore down customer trust.
NPS moved from 40 to nearly 80 after staged Preview and GA release channels went live.
17 years shaping K-12 products, from 250,000 interactive panels to the release process behind a near 80 NPS. This is where I write about product, AI, and what I'm building next.
$650M+ revenue influenced 250K units shipped NPS 40 → 80
Essays and running notes on product, AI, and building things.
Part 1 of building a wake-word-activated Imperial Stormtrooper voice loop on a Raspberry Pi 5, covering containerized architecture on umbrelOS, audio pipeline design, and sub-1.5s latency optimization.
Keep readingA proposal for Synthetic Ethology, analyzing emergent multi-agent AI coordination through the biological lens of slime molds, octopuses, and ancient civilizations.
Keep readingAn infrastructure blueprint for maintaining a self-evolving 'digital brain' in Obsidian: a persona-based multi-agent framework built on PARA/Life Horizons and the Karpathy LLM-Wiki pattern.
Keep readingCase studies from the intersection of hardware, software, and institutional scale.
Rapid growth created a high churn release model that traded quality for speed and wore down customer trust.
NPS moved from 40 to nearly 80 after staged Preview and GA release channels went live.
The IFP market was moving fast and institutional buyers wanted competitive hardware with software that set it apart.
$650M+ in cumulative revenue. 250,000 units sold across 150+ countries.
Global disruption left VARs and resellers with no reliable view of product status or shipping readiness.
Kept partner confidence and channel throughput through the most volatile supply period in company history.
Conferences, trade shows, and the occasional koala suit.
ISTE Conference
BETT 2026, London
TCEA 2026, Austin New essays on product strategy, AI workflows, and the occasional Raspberry Pi side quest. Disagree with one? Even better.